ARMYTRIX USA is operated by Vivid Distributing LLC. These Shipping and Returns policies are kept up to date HERE and can supersede what is written below. We reserve the right to make changes to or alter these policies at anytime.
Shipping & Returns
All products are shipped out from one of the Vivid Distributing LLC shipping locations. Vivid Distributing LLC drop ships some products and ships direct others. All products are shipped UPS or FedEx in the USA. Special arrangements may need to be made for international orders and oversize packages. In the event a product arrives damaged to your location, please follow the steps listed below. All damaged items must be reported to the shipping carrier immediately and you must notify Vivid Distributing LLC within 48 Hours of receiving your order. If these steps are not followed, your shipment may be denied claim and a refund.
If you receive a damaged product, please do the following:
- IMMEDIATELY CONTACT US
- Keep the product with its original packaging and box
- Make a list of the damaged or lost item(s)
- Vivid Distributing LLC will contact the shipper once we receive the email info above to schedule a pickup if needed. DO NOT send it back to the return address without written approval from Vivid Distributing LLC.
Once the product is received back and inspected, a replacement or credit will be issued.
In the event that the product you ordered is sent either incorrectly or processed wrong by Vivid Distributing LLC, we will arrange for the package to come back to us and ship out a replacement. We will evaluate the situation before we determine the shipment was incorrect.
Store Credit Memos
Credit Memo is good for 12 months from the date of issue to use as store credit. Refunds will be handled by the manor originally paid if applicable otherwise a check will be mailed. Credit memo can not be converter from terms assigned, ie credit card payment to cash etc. All cash payments will be refunded via check.